ZAMĀNA Policies

Booking & Cancellation

Clients must book at least 4 hours in advance 50% charge for late cancellations, 100% for no-shows Cancellations require a minimum of 12 hours’ notice to avoid a fee.

Late Arrival Policy

Clients 15+ minutes late may need to reschedule (with a partial charge). Sessions will end at the scheduled time, even if the client arrives late.

Professional Boundaries

Draping is mandatory for all clients—no exceptions. Only licensed massage techniques will be used—no medical diagnoses or treatments. No inappropriate behavior will be tolerated. Any misconduct results in an immediate termination of the session (with full charge) and a permanent ban.

Payment & Refund Policy

Payment is due at the time of service (or before if pre-booking 50% deposit). Acceptable payment methods: Cash, Card, Zelle, or other digital payments. No refunds after a completed session, but a credit may be offered in extenuating circumstances.

Communication & Confidentiality

Client records and discussions are confidential (HIPAA compliance). Texting/calling is for business inquiries only (no after-hours messages)

Health & Hygiene Policy

Clients must disclose any medical conditions before the session. No service will be provided if the client has contagious conditions, open wounds, or is under the influence of drugs/alcohol.

Thank you for choosing ZAMĀNA Massage Therapy We appreciate your respect for these policies, ensuring a harmonious experience

for both therapist and clients.